BC Forward is currently seeking a highly motivated Customer Support Representative

for an opportunity in Johnston, IA 50131.
Position Title: Customer Support Representative
Location: Johnston, IA 50131
Anticipated Start Date: Tentative 04/15/2024
Expected Duration: 36 Months Contract
Job Type: Full Time Contract, Onsite
Pay Range: $18/hr on W2 (must be able to work on W2 without sponsorship)

Shift:
Support hours fall between the hours of 7am – 6pm, Monday - Friday. Some Saturdays may be required.
Candidate must be available to work any 8hr shift within the 7am-6pm support window.
Please note, rotations occur monthly.
Onsite work schedule.

Job Description:
The Enterprise Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction.
· Approximately 10-15 calls/day
· Nearly all outbound calls are escalations from Tier I

Common calls and emails include:
· General product questions, availability, compatibility
· Ag, Residential and Commercial Turf, and Golf product issues/complaints
· Warranty registration, and extended warranty coverage
· Out of warranty assistance
· Parts and publications lookups
· Loyalty Rewards programs

IDEAL CANDIDATES SHOULD HAVE:
· Call Center experience
· 6 months experience with customer service / support experience.
· Efficient researching / troubleshooting skills
· High comfort level and experience with consumer software applications.
· Skills in interpersonal communications, negotiation, and conflict resolution.
· Excellent written communication skills
· Speak with confidence
· Proficiency with Microsoft Office products
· Solid work history and proven dependability

Candidates with the following skills and experience will stand out:
· Knowledge of agriculture, turf (mowers) and utility vehicles.
· Prior work experience in Agriculture or Technology dealer channels.
· Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Job Type: Contract

Salary: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person